Refund policy

Elavona™️ Return & Refund Policy

Return Policy:

• We offer a 30-day return window from the day you ordered your item.
• To qualify for a return, ensure the item is:
  • In its original condition: unworn or unused.
  • Accompanied by its original tags.
  • Returned in its original packaging.
• Always retain your receipt or proof of purchase for returns.

Initiating a Return:

• Begin your return process by reaching out to us at support@elavona.com.
• Upon approval, we will provide a return shipping label and detailed return instructions.
• Please note: Returns sent without prior approval will not be accepted.

Damages & Issues:

• Inspect your order upon arrival.
• If you encounter any defects, damages, or receive an incorrect item, contact us promptly. We are committed to resolving any issues to your satisfaction.

Exchanges:

• For a swift exchange, return your original item. Once the return is approved, place a new order for the desired item.

Refunds:

• After receiving and inspecting your return, we will inform you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 10 business days.
• Refund processing times may vary based on your bank or credit card provider.
• If you haven't received your refund after 15 business days from approval, please contact us at support@elavona.com

Thank you for shopping with Elavona™️. We value your trust and strive to ensure a seamless shopping experience.